Shipping Policy
Shipping Policy
Last updated: August 24, 2026
Notch & Key, operated by MDM Solutions, currently serves customers primarily in the United States, Canada, the United Kingdom, the European Union, and Australia. Delivery times and import requirements may vary by destination.
1. Order Processing
Orders are typically processed and handed to a shipping partner within 1--3 business days after payment is confirmed.
Processing may take longer during launches, sales, public holidays, or periods of unusually high demand. Processing time is separate from transit time.
2. Estimated Delivery Times
After processing, our current estimated transit times are:
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 Destination                    Estimated transit time
 ------------------------------ ----------------------------------------
 United States                    7--14 business days
 United Kingdom                    8--15 business days
 Canada                        8--16 business days
 Australia                      10--18 business days
 European Union           Varies by destination and is shown or
                       communicated where available
 -----------------------------------------------------------------------
These are estimates, not guaranteed delivery dates. Delivery times may vary by product, fulfillment route, destination, customs processing, and carrier conditions.
3. Fulfillment Partners
To serve customers across multiple markets, Notch & Key works with third-party suppliers, fulfillment providers, and shipping carriers.Â
Some products may therefore be shipped directly by a fulfillment partner and may originate from a country different from the customer's delivery country.
Orders containing multiple items may be shipped in separate packages and may arrive on different dates. Separate packages do not by themselves result in duplicate shipping charges.
4. Shipping Costs
Applicable shipping charges are displayed at checkout before the order is completed. Promotional free shipping may be offered from time to time and will be identified on the Site or at checkout.
5. Tracking
When tracking is available, a shipping confirmation containing tracking information will be sent after dispatch.
Please allow up to 48 hours after receiving the tracking number for carrier information to update.
6. Customs, Duties, VAT, GST, and Import Charges
International shipments may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.
Any amounts collected by Notch & Key will be shown at checkout where applicable. Charges not collected at checkout may be payable by the recipient upon import or delivery.
Nothing in this section overrides tax-inclusive pricing, disclosure, or other mandatory consumer-law requirements applicable to the customer's market.
7. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete delivery information.Â
If you notice an error, contact contact@notchandkey.com as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once processing or shipping has begun.
This section does not limit remedies where a delivery problem is caused
by Notch & Key, its fulfillment provider, or a carrier for which the seller remains legally responsible.
8. Delayed Shipments
If an order is delayed beyond the timeframe represented at the time of purchase, we will provide assistance and, where required by applicable law, offer the customer the available options or remedies, which may include agreeing to a revised delivery timeframe or cancelling the affected order for a refund. Â Delivery estimates may be affected by customs processing, carrier disruptions, severe weather, peak periods, or other circumstances outside our reasonable control.
9. Lost Packages
If tracking indicates that an order may be lost, contact contact@notchandkey.com with your order number.
We will investigate with the relevant fulfillment or shipping partner. If the shipment is confirmed lost, we will provide the remedy required by applicable law and, where appropriate, offer a replacement or refund.
10. Contact Us
Notch & Key is operated by MDM Solutions.
MDM Solutions
2 rue Eugene Pottier
78190 Trappes
France
Email: contact@notchandkey.com